Frequently Asked Questions
Everything you need to know about shopping for your home at Best Brands.
What is the standard shipping timeframe for furniture and large items?
Standard shipping for small home decor items takes 3-5 business days. For larger furniture pieces, we offer white-glove delivery which typically arrives within 7-14 business days, depending on your location.
Do you offer a warranty on your home appliances and furniture?
Yes, all products at Best Brands come with a minimum 1-year manufacturer warranty. Many of our premium furniture lines and major appliances include extended protection plans for additional peace of mind.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, mattresses and bedding can only be returned if they are unopened and unused.
How can I track the delivery of my order?
Once your order ships, you will receive an email with a tracking number. For freight deliveries of large items, our logistics partner will contact you directly via phone to schedule a specific delivery window.
Are the colors of the products on the website accurate?
We strive to display product colors as accurately as possible. However, due to variations in monitor settings and studio lighting, actual colors may vary slightly. We recommend checking customer review photos for real-world references.
Which payment methods do you accept?
Best Brands accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.